Refund policy

Dear Valued Customer,

Thank you for considering home-use products for your health and wellness journey. Your well-being matters to us, and we want you to feel fully informed before you buy.

Refund & Replacement Policy

Purchasing a high-quality device like the BioTera Tera-P90 is a meaningful investment. Because of the nature and complexity of international logistics, we operate a clear, consistent policy:

Please note: Due to the logistical challenges and extensive processes involved in international shipping, we do not offer refunds in any circumstances. This includes cancellations, returns, or refunds after purchase. (This policy operates subject to any non-excludable rights you may have under applicable consumer laws.)

Why this policy exists

1. International logistics are complex. Customs, courier reliability, and transit delays make returns difficult and often cost-prohibitive.

2. Quality assurance. Each BioTera Tera-P90 is rigorously tested before dispatch, minimising the likelihood of defects and ensuring reliable performance.

3. Customer care focus. A clear no-refund policy allows us to dedicate resources to responsive support, education, and a smooth ownership experience.

Making your decision

Please take the time to decide if these life-changing products align with your goals. If you’d like help understanding features, usage, or benefits, our team is here to guide you so you can confidently purchase.

Warranty exchanges

We stand beside the product. If your device does not function as described, we will help facilitate a manufacturer’s warranty exchange for up to 1 year from the purchase date. We aim to make any exchange process as seamless and stress-free as possible.

Final reminder

Once purchased, the transaction is final and the order cannot be cancelled, returned, or refunded. We appreciate your understanding and your thoughtful decision-making.

We’re grateful for your trust in these life-changing products and look forward to supporting your path to better health.

Need help?
Please visit our Contact page to send us a message.
Nothing in this policy limits your Australian Consumer Law (ACL) rights

Contact Us

If you have any questions about our Returns and Refunds Policy, please get in touch with us by e-mail info@thehealingfield.shop