Terms and conditions

Last updated: 19th November, 2025

1. Introduction
Welcome to The Healing Field.shop. By purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully. These terms apply to all products sold on our website, including frequency devices, wellness items, accessories, and any related services.

2. Health Disclaimer
All products sold on The Healing Field.shop are for general wellness support only.
They are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
Information provided on this website should not be considered medical advice.
Always consult your healthcare practitioner before starting any new therapy or wellness product, especially if you are pregnant, breastfeeding, have a chronic condition, or are taking medication.

3. Ordering & Payment
* Orders are processed in Australian Dollars (AUD).
* Payment must be received in full at the time of purchase.
* We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

4. Shipping & Delivery
* We ship within Australia only.
* All orders are sent via Australia Post.
* Estimated delivery timeframe: 5–30 business days, depending on your location and products you re purchasing.
* Once dispatched, shipping times are outside our control.
* Delays caused by Australia Post or unforeseen events (weather, strikes, public holidays) are not the responsibility of The Healing Field.

5. Packaging & Safety
All orders are securely packaged to ensure safe arrival.
If your parcel arrives damaged, please contact us immediately so we can assist.

6. Defective or Damaged Items
If you receive a faulty or damaged product:
* You must notify us within 7 days of receiving your order.
* Contact us at info@thehealingfield.shop with your order number, description of the issue, and clear photos or video evidence.
* We will review your case and provide the appropriate next step (replacement, repair, or solution).
Please note:
Damage caused by misuse, improper care, lack of maintenance, electrical surges, or failure to follow product instructions is not covered.

7. Returns & Refunds
Due to the nature of wellness and frequency-based devices, we do not offer change-of-mind returns.
Returns may be approved only if:
* The product is faulty upon arrival, or
* There is a confirmed manufacturing defect.
All returns must be authorised by support before sending anything back.

8. Warranty
Some products may include a manufacturer’s warranty.
Warranty terms vary by product.
Please keep your receipt and packaging as proof of purchase.
Warranty does not cover:
* Wear and tear
* Accidental damage
* Misuse or improper operation
* Damage from power fluctuations or moisture
* Unauthorised modifications or repairs

9. Use of Products
Products purchased from The Healing Field should be used responsibly and according to the instructions provided.
The user assumes all responsibility for:
* Proper setup and operation
* Maintenance and cleaning
* Safe handling and storage

10. Limitation of Liability
The Healing Field.shop is not liable for:
* Any injury, loss, or damage arising from misuse of products
* Health outcomes associated with using any devices purchased
* Delays or losses related to shipping carriers
* Third-party service or product failures
Your use of our products is entirely at your own discretion and risk.

11. Privacy
We respect your privacy and never share personal information without consent.
Your data is used only for order processing, customer service, and communication relevant to your purchase.
For full details, please see our Privacy Policy.

12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will take effect immediately upon posting to the website.

13. Contact Us
For support or questions, please contact:
info@thehealingfield.shop